Log in

Insight junkie [entries|archive|friends|userinfo]

[ userinfo | livejournal userinfo ]
[ archive | journal archive ]

Life update, May edition [May. 28th, 2016|12:26 am]
Lots of changes!

The main ones being that my partner and I finally moved out of his mother's house and into an apartment, and I quit my call center job because I was starting to have pre-breakdown symptoms.

The new apartment is fairly small, but we're happy with it. We're much less happy with our neighbours, who have turned out to have... issues. Ranging from the fighting that we can hear through the walls to having friends living in a tent in their backyard to having what we suspect might be is a bicycle-stealing racket to the girlfriend getting stabbed one evening.

As for the job situation, I'm working from home doing video captioning and trying to also to work as an online researcher for a website called Wonder, although on the latter I'm running up hard against my perfectionism (as per usual, *sigh*).
linkpost comment

Trying to shake free a writer's block, by writing [Mar. 13th, 2016|08:06 pm]
I can't remember if I mentioned this here, but one of my aims at the moment is to transition into a work-from-home type job for freelance writing. I know that I can write, at least in theory, but my perfectionism is doing its usual unhelpful thing and insisting that everything I write is terrible and this isn't even the best way to convey the idea I'm trying to get across and I should definitely start over. It doesn't help that grad school gave me tons of experience in writing academic papers but no practice at trying to be purposely engaging or hitting the right level of knowledge for a lay audience. Part of me feels like I should spend a bunch of time researching how to write, the other part of me is just like "nah, that's just procrastination, get in there and write *something* even if it sucks and you can edit it later".
link1 comment|post comment

5 Hilarious Clickbait Titles I Generated At Work (#4 will make you laugh out loud!) [Mar. 8th, 2016|10:03 pm]
7 Things You Definitely Don't Know About My Apartment

You Won't Believe This One Trick For Eating Your Breakfast

I Tried To Set Up Our Computer Desk. What Happened Next Will Amaze You

8 Reasons You Should Help Me Put Away My Groceries

The 5 Types of Customers Everyone In A Call Centre Will Recognise

Generating clickbait titles is surprisingly fun and satisfying in a weird way. I wonder if writing the accompanying articles is anywhere as entertaining. I'm considering actually writing that last one, I already have the 5 types worked out, just need to find appropriate pictures and write the silly prose to go with it.
link1 comment|post comment

Life update, March edition [Mar. 7th, 2016|11:49 pm]
[Tags|, ]

Boyfriend and I have our own apartment now. It's small and our kitchen has zero counter space and the spare room is still filled with miscellaneous junk that we hauled over and haven't found homes for yet, but it's ours and the mother-in-law has only set foot in it once so far.

There's a pub just down the road that's a sort of a local fixture, since it was the closest pub to the old GM plant back when everyone worked there. They serve above-average food and have an open mic on Sunday afternoon and a lot of locals with very good voices and guitar skills, which we discovered by accident on Valentines Day when Boyfriend's car broke down and took all our plans along with it.

In much less happy news, I hate my call centre job to the point where I visited HR and asked to drop a day from my schedule because the job is so damn emotionally difficult for me. I'm feverishly scouring the various job sites for almost any other job that I'm even vaguely qualified for.
link4 comments|post comment

Job post [Jan. 10th, 2016|09:02 pm]
[Tags|, , ]

One of my highest priorities when I got to Canada was getting a job, so that I wouldn't feel like a parasite and also because we're currently living with my boyfriend's mother and we want to move out as soon as possible for lots of reasons. So I surveyed my experience and skills and realised... I don't have the recent experience in programming to be at all confident enough to do it for pay, and I don't have any formal experience at anything else really employable. That left applying for entry-level positions. Which I did. And promptly got a job at an inbound call center company where I take calls for a large US telecommunications company. I am in the collections department, which means that I spend my whole day trying to convince people to bring their accounts current with us by making a payment over the phone.

First off: call centre work is just as bad as all the stories you might have heard. Not that all of the calls are terrible, not even close. Out of maybe 100 calls in a day, only about 30 at most are problematic in any way. The rest are a combination of people who ended up in the wrong department, and people who actually want to work with us. But since those 30 bad calls can strike at any time, they definitely foster a sort of bunker mentality, where every time you need to deliver any kind of bad news to a customer you're bracing in case they explode at you. And to make matters worse in my particular department, our supervisors don't take calls directly but offer callbacks within 24-48 hours instead. As you might imagine, when a customer is already angry enough to want to be escalated to a supervisor, telling them that it's not possible and that the best you can do for them is fill out a form for a callback tends to lead to even more verbal abuse on their part.

The bad calls tend to be a combination of:
* The customer is already annoyed at us because we've been sending them automated calls hassling them about their past due balance
* The customer's cable/internet has just been turned off due to non-payment of their bills and we're the ones standing between them and getting it back on ASAP
* The customer owes us an ungodly amount. Occasionally this is our fault, but most of the time it's because their scheduled payment was rejected due to insufficient funds or they just plain suck at making payments in a timely way
* The customer wants an arrangement that we can't give them. Either because what they want is ridiculous (eg. if you're $200 dollars past due, then offering $80 today and a vague promise of the rest 'when I can' isn't going to be enough to get your services restored) or because they've been a bad enough customer in the past that we don't trust them with arrangements anymore and want the money upfront
* The customer has been bounced around different departments a lot, either because their issue is complicated or because they're demanding something we can't give them and no one wants to give them a flat 'no'
* The customer is outright lying. This happens a lot more often than I would have guessed before starting the job, and I've heard all kinds of stories where the customer insists that they talked to another representative and were told all kinds of things that happen to be heavily in their favour, and we have either no record of that conversation or contradictory records from the agent who took the call.

There are some exceptionally good calls too though.I've had a man start crying on the phone because I was able to work out a way for him to get caught up on his bills. I've had guys flirt mildly with me after paying their bill. I've had chatty older people sharing details of their lives with me. I've had customers who called in with multiple complicated issues where I was able to resolve a bunch on the spot and give them solid advice for the rest. Those are all kind of the minority though.
link1 comment|post comment

(no subject) [Jan. 1st, 2016|09:58 pm]

It's been a super long time since I posted. Some of that's due to general busyness: moving to Canada, getting a job, exploring the city, Christmas, etc. But the majority of it is the adjustment to living with my partner. As an ultra-introvert, I can only take a certain amount of interaction with people before I need to go somewhere quiet and be completely alone and not have to react to anyone or anything for a little while. Having my boyfriend around, who's somewhere on the mild-to-moderate extrovert end of the scale, means that it's very easy for him to saturate my interaction-meter. Which is fine overall, because he doesn't take it personally when I need alone time. But it does mean that the idea of writing or posting anything on Facebook or Livejournal feels really unattractive to me because it's inviting further interactions that I already don't really have the energy for. It also means I've made basically no effort to find a new social group in my area, which is another of those things that's a long-term issue rather than a short-term one.

My hope is to start posting again, both here and on Facebook. Whether or not I'll succeed is another story, but at least at the moment I do have a few more post ideas lined up if I can find the time/energy to write them.

(Also: if you're curious about anything I'm up to please feel free to ask! I can always use more inspiration for posts)
link2 comments|post comment

Question vs infer: The corrolaries of ask vs hint culture [Apr. 13th, 2015|09:19 pm]
One of the posts that periodically makes the rounds on the Internet is Ask vs Hint Culture. The idea goes like so: Imagine that you are in a room, the room is too hot, and there is a window right next to your friend such that it would make the most sense for them to open it. If you are from Ask Culture, you make this happen by saying "Could you please open the window?", and lo and behold, they open it, but if they are from Hint Culture they may find your question unpleasantly aggressive. If you are from Hint Culture, you make this happen by saying "It's really hot in here, isn't it?", and lo and behold, they infer from this that you would like them to open the window and they then open it, but if they are from Ask Culture, they may either miss the hint altogether and not open the window, or else they may find your manner unpleasantly passive-aggressive. There isn't really a 'best' style - they both have their advantages. Ask culture has the advantage that if you want a thing to get done, it is more likely to get done. Hint Culture has the advantage that if you can't do the thing, you have a way to not do it without coming right out and saying "No, I can't do that", and thus everyone gets to save face since the person who did the Hinting can pretend they didn't want the thing, and the person who can't do it doesn't have to outright refuse them.

One of the issues that comes up between the bf and I is that we have quite different communication styles. Not Ask vs Hint; we're both relatively Ask-oriented when we want a concrete thing to get done. But when it comes to information, there's a similar distinction: Question vs Infer. When he wants to know a thing and I might know it, he asks me directly. When I want to know a thing, I try to find a way that doesn't involve asking outright for the information, for that is Aggressive and Rude. I infer based on other things he's said, I build a mental model of the thing I want to know about and see if I can fill in the gap myself, I look up Wikipedia, I crowdsource on Facebook. And the reason I do this is that when someone asks me something, I feel like there's an implicit expectation that I should know the thing, or at least look it up if I don't know it off the top of my head. When someone has a stream of questions for me I feel like I'm being interrogated and get more and more tense until eventually I bite out a surly "I dunno, why don't you look it up yourself?" and slink off to nurse my injured ego.

Is this a dichotomy anyone else has encountered, from either side?
link1 comment|post comment

And now for something completely different: unusual dance routines [Apr. 8th, 2015|02:09 pm]
Beyonce set to Shostakovich's 10th Symphony, fits rather well.


Someone with a lot of patience and a very intelligent border collie performs a ballet number with their dog. The dog has a better memory for the routine than some dancers I've known..

linkpost comment

Life update [Feb. 24th, 2015|09:43 pm]
[Tags|, , ]

It's been a while, mostly because semester started and I got all busy again. The main thing that's happened in the meantime has involved me flying over to Canada to go visit my boyfriend, where I discovered that a) we get along just as well in real life as over Skype, b) I am not in fact asexual. I am demisexual, aka "asexual until you fall in love". So that was a nice surprise. And finally, I learnt that c) Pearson International Airport is a little-known circle of hell, where you will stand in endless lines, be sent to the wrong places to stand in new lines and then be sent back to the old lines, stand around, get detained, and generally just have everything go wrong for nearly 10 hours straight.

Work is... work. We have approximately a million students in the Language and Computation class, and the person teaching it is quite exacting about the grading rubric, so that we tend to spend almost as long discussing the grading for each homework as actually grading. We spend something like half of every week on this process, leaving us the other half to have a life and work on our PhD/Masters stuff.

Oh, and I don't remember if I wrote here, I've handed in my paperwork to leave at the end of this semester, with or without the Masters. It's nice having a real deadline in place, finally.
linkpost comment

Habit 1: Stop the sarcasm [Jan. 13th, 2015|12:28 pm]
So after being directed by Yingtai to an article about the four characteristics that almost invariably cause relationships to fail or be miserable (http://relationshipresourcecenter.com/articles-concerning-relationships/relationship-articles/the-four-horsemen-of-the-apocalypse/), the one that stood out to me as the one that I'm most guilty of is contempt as expressed through sarcasm. I grew up in a very sarcastic household, so it's been a lifelong bad habit for me.

Not-so-coincidentally, my clicker recently arrived for the installation of new habits.

My plan goes as follows:
Step 1: Spend a few days training myself to *notice* when I'm being sarcastic before I move on to Step 2 or 3. Reward myself for noticing.
Step 2: Document a few of these instances and brainstorm non-sarcastic responses. Extract the general principles of how to say something non-sarcastic in contexts where I would normally be tempted to be sarcastic.
Step 3: Reward myself whenever I successfully substitute a sarcastic response with a non-sarcastic one.
link1 comment|post comment

[ viewing | most recent entries ]
[ go | earlier ]